Effective date: August 21, 2026
Last updated: August 21, 2026
This Refund Policy applies to paid Schedito subscriptions purchased through Paddle.com.
1. 30-day money-back guarantee
We offer a voluntary 30-day money-back guarantee on the initial paid subscription purchase for a Schedito workspace.
If the initial Basic or Pro subscription is not right for you, request a refund within 30 calendar days of the original paid order. This voluntary guarantee is intended for the first paid subscription purchase for that workspace and does not automatically restart when a subscription is cancelled and purchased again.
2. Renewal payments
Our voluntary 30-day guarantee does not automatically apply to later subscription renewals. Renewal refunds may still be available where required by applicable law, under Paddle's buyer policies, or where we agree that a refund is appropriate because of a billing or service issue.
Nothing in this policy limits non-waivable consumer rights.
3. Cancellation is different from a refund
You may cancel a paid subscription to stop future renewals. Unless a refund or mandatory law requires otherwise, cancellation normally leaves the paid plan available until the end of the already-paid billing period.
A cancellation request does not by itself refund a payment already made.
4. How to request a refund
Send your request to support@schedito.com and include the email address associated with your Schedito account and enough information for us to identify the order.
You can also use Paddle's buyer-support service at paddle.net for transaction, cancellation and refund assistance.
Do not send payment-card details to Schedito support.
5. How refunds are processed
Paddle.com is the Merchant of Record for paid Schedito transactions. Approved refunds are therefore issued through Paddle to the original payment method or another method Paddle supports for the transaction.
Processing time after approval can vary by payment method and financial institution.
6. Effect of a refund
When a paid subscription is refunded, access to paid-plan functionality may end or the workspace may return to the applicable non-paid service level. We may retain records that are required for accounting, fraud prevention, dispute handling or other legal obligations.
7. Fraud, abuse and exceptional cases
We may refuse the voluntary guarantee where there is credible evidence of fraud, refund abuse or deliberate misuse of the service. This does not remove rights that cannot legally be excluded.
If Schedito materially fails to provide a paid service as described, contact us so we can investigate and provide an appropriate remedy, which may include correction, service credit or refund where required.
8. Contact
Refund and product-support questions can be sent to:
Jivalabs d.o.o.
support@schedito.com
+386 70 179 333